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Contact Information

How Can We Help?

Our support team is here to help with orders, shipping, product questions, documentation, payments, and other website-related matters.

24
Typical Response Goal
Within 24 hours on normal business days
M–F
Normal Support Hours
9:00 AM–6:00 PM Eastern Time
Customer Support

How Our Support Team Can Help

Get help with orders, shipping, product documentation, payments, and general website questions.

01

Orders & Shipping

✓ Order status
✓ Shipping and tracking
✓ Damaged, missing, or incorrect products
✓ Returns and replacement claims
02

Product Documentation

✓ Product specifications
✓ Batch and lot information
✓ Certificates of Analysis
✓ General research-product information
03

Accounts & Payments

✓ Payment and checkout questions
✓ Website account questions
✓ Checkout information
✓ Other website-related matters
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Support Limitations

Our support team does not provide medical advice, veterinary advice, dosing guidance, administration instructions, or recommendations for human or animal use.

Response Time

When You Can Expect a Reply

We aim to respond to customer inquiries within 24 hours during normal business days.

M–F
Normal Support Hours
Eastern Time
Monday through Friday
9:00 AM–6:00 PM

Additional Response Information

✓ Messages received on weekends or holidays will normally be reviewed on the next business day.
✓ Response times may be longer during holidays, product launches, or high-volume periods.
✓ Carrier disruptions or inquiries requiring additional investigation may also require more time.
Order Support

Information to Include

Providing complete order information helps our team locate the purchase and investigate the issue more efficiently.

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Existing Order Inquiries

For questions concerning an existing order, include:

✓ Full name
✓ Order number
✓ Email address used during checkout
✓ A clear description of the question or issue
Including the order number in the message subject line may help us locate and review the order more quickly.
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Damaged or Incorrect Orders

For damaged, missing, leaking, opened, or incorrect shipments, include:

✓ Full name and order number
✓ Product name and description of the issue
✓ Clear photographs of the product, label, and seal
✓ Photographs of the internal and external packaging
✓ A photograph of the shipping label
Photo evidence is required for shipping-damage, missing-item, and incorrect-item claims. Please review our Returns and Refunds Policy for applicable deadlines and eligibility requirements.
Support FAQ

Quick Answers to Common Questions

Find answers to common order, shipping, product, and payment questions.

How quickly will I receive a response?
We aim to respond to email inquiries within 24 hours on normal business days, Monday through Friday, 9:00 AM–6:00 PM Eastern Time. For urgent order issues, include your order number in the subject line.
How can I track my order?
Tracking information is sent by email after your order ships. If you need help locating an order, email admin@aminohood.com with your order number.
I received a damaged or incorrect item. What should I do?
Email admin@aminohood.com with your order number, a short description of the issue, and clear photos of the product and packaging. Eligible claims are reviewed under our Returns & Refunds Policy.
How can I request product or batch documentation?
Email us with your order number, product name, strength, and batch or lot number when available. We can help locate applicable product documentation.
Can you recommend products for human or animal use?
No. Our support team does not provide medical or veterinary advice, dosing guidance, administration instructions, or recommendations for human or animal use. We can assist with product specifications and general research-product information.
My payment was declined. What should I do?
Confirm that your billing information is correct and matches the payment method being used. If the issue continues, contact your bank or try another available payment method. You may also email us for general checkout assistance.
Product Documentation

Certificate of Analysis Requests

Certificates of Analysis may be available through individual product pages or the Amino Hood Certificate of Analysis library.

Include the following details:
✓ Order number
✓ Product name
✓ Product strength
✓ Batch or lot number, when available
Contact Details

Amino Hood Contact Information

For order, product, payment, or general support questions, contact our team by email.

Brand Name
Amino Hood
Customer Support Email
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