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Contact Information

Customer & Research-Product Support

Amino Hood provides customer and research-product support for order inquiries, shipping questions, product documentation, payment issues, and other website-related matters.

24
Typical Response Goal
Within 24 hours on normal business days
M–F
Normal Support Hours
9:00 AM–6:00 PM Eastern Time
Customer Support

How Our Support Team Can Help

Contact our support team for assistance with orders, documentation, website access, and other general customer-service matters.

01

Orders & Shipping

✓ Order status
✓ Shipping and tracking
✓ Damaged, missing, or incorrect products
✓ Returns and replacement claims
02

Product Documentation

✓ Product specifications
✓ Batch and lot information
✓ Certificates of Analysis
✓ General research-product information
03

Accounts & Payments

✓ Payment and checkout questions
✓ Website account questions
✓ Checkout information
✓ Other website-related matters
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Support Limitations

Our support team does not provide medical advice, veterinary advice, dosing guidance, administration instructions, or recommendations for human or animal use.

Response Time

When You Can Expect a Reply

We aim to respond to customer inquiries within 24 hours during normal business days.

M–F
Normal Support Hours
Eastern Time
Monday through Friday
9:00 AM–6:00 PM

Additional Response Information

✓ Messages received on weekends or holidays will normally be reviewed on the next business day.
✓ Response times may be longer during holidays, product launches, or high-volume periods.
✓ Carrier disruptions or inquiries requiring additional investigation may also require more time.
Order Support

Information to Include

Providing complete order information helps our team locate the purchase and investigate the issue more efficiently.

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Existing Order Inquiries

For questions concerning an existing order, include:

✓ Full name
✓ Order number
✓ Email address used during checkout
✓ A clear description of the question or issue
Including the order number in the message subject line may help us locate and review the order more quickly.
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Damaged or Incorrect Orders

For damaged, missing, leaking, opened, or incorrect shipments, include:

✓ Full name and order number
✓ Product name and description of the issue
✓ Clear photographs of the product, label, and seal
✓ Photographs of the internal and external packaging
✓ A photograph of the shipping label
Photo evidence is required for shipping-damage, missing-item, and incorrect-item claims. Please review our Returns and Refunds Policy for applicable deadlines and eligibility requirements.
Product Documentation

Certificate of Analysis Requests

Certificates of Analysis may be available through individual product pages or the Amino Hood Certificate of Analysis library.

Include the following details:
✓ Order number
✓ Product name
✓ Product strength
✓ Batch or lot number, when available
Contact Details

Amino Hood Contact Information

Official business and support information will be published here before customer orders are accepted.

Brand Name
Amino Hood
Customer Support Email
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Important Notice

The customer support email must remain accurate, active, and monitored while Amino Hood accepts customer orders.

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