SHIPPING POLICY

Amino Hood is committed to processing and shipping orders securely and efficiently. This Shipping Policy explains our order processing times, available shipping methods, estimated delivery times, tracking procedures, and the steps customers should take when a delivery issue occurs.

1. Order Processing

Most orders are processed within 0–2 business days after payment and order verification are completed.

Orders placed before 3:00 PM Eastern Time, or 12:00 PM Pacific Time, on a business day may be shipped the same day when inventory, payment verification, and fulfillment capacity permit.

Orders placed after the daily cutoff time, on weekends, or on holidays will normally begin processing on the next business day.

Business days are Monday through Friday, excluding federal holidays.

Order processing time is separate from carrier transit time.

All orders are subject to:

• Payment authorization
• Fraud and security screening
• Product availability
• Shipping-address verification
• Customer eligibility review
• Compliance with our Terms of Service and research-use requirements

Amino Hood reserves the right to place an order on hold while additional information is reviewed or verified.

2. Shipping Options

Available shipping methods, charges, and estimated delivery times are displayed at checkout.

Depending on the delivery address and carrier availability, shipping options may include:

Standard Shipping

Estimated transit time: 5–7 business days after fulfillment.

Standard shipping normally includes:

• FedEx or USPS ground service
• Full shipment tracking
• Shipment protection
• Delivery notifications when available

Two-Day Shipping

Estimated transit time: 2 business days after fulfillment.

Two-day shipping normally includes:

• FedEx or USPS expedited service
• Full shipment tracking
• Shipment protection

Overnight Shipping

Estimated transit time: The next business day after fulfillment.

Overnight shipping normally includes:

• FedEx or USPS overnight service
• Full shipment tracking
• Shipment protection

Two-day and overnight delivery estimates begin after the order has been processed and transferred to the carrier.

Weekend and holiday delivery may not be available in all locations.

3. Free Standard Shipping

Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of more than $150 after discounts and before taxes.

When an order qualifies, free standard shipping will normally be applied automatically at checkout.

Free-shipping eligibility does not apply to:

• Expedited shipping
• Two-day shipping
• Overnight shipping
• International shipping
• Orders that fall below the required subtotal after discounts
• Locations excluded by a carrier or fulfillment provider

Amino Hood may modify or discontinue free-shipping promotions at any time.

4. Delivery Areas

Amino Hood currently ships to all 50 United States, including Alaska and Hawaii.

Standard shipping may also be available for:

• PO Boxes
• APO addresses
• FPO addresses

Orders shipped to Alaska, Hawaii, PO Boxes, APO addresses, or FPO addresses may require additional transit time.

International shipping is not currently available unless an international destination is specifically offered during checkout.

Amino Hood reserves the right to restrict shipping to certain locations based on legal, regulatory, carrier, security, or product-related considerations.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout before an order is submitted.

Shipping costs may depend on:

• Delivery location
• Selected shipping speed
• Package weight
• Package dimensions
• Order value
• Carrier availability

Customers are responsible for reviewing the shipping method, estimated delivery time, and shipping charge before completing checkout.

Original shipping charges are non-refundable unless an error originated from Amino Hood or its fulfillment facility.

6. Order Tracking

Every eligible shipment includes tracking information.

After an order ships, the customer will normally receive a shipping-confirmation email containing:

• The tracking number
• The selected carrier
• A link to the carrier’s tracking page
• Available shipment-status updates

Tracking information may take up to 24–48 hours to become active after a shipping label is created.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the package.

An order containing multiple products may be shipped in separate packages. Separate tracking information may be provided for each package.

7. Secure Packaging

Products are packaged carefully to help protect them during transportation.

Lyophilized research products may be:

• Secured within protective vial packaging
• Cushioned to reduce movement during transit
• Packed in a sturdy outer shipping container
• Sealed and labeled before shipment

Customers should inspect the shipping box, product packaging, seals, labels, and products promptly after delivery.

8. Shipment Protection

Eligible orders include shipment protection against verified loss or damage occurring during transportation.

Shipment protection does not automatically guarantee a refund or replacement. Claims are subject to review, documentation, carrier information, and verification.

Shipment protection generally does not cover:

• An incorrect or incomplete address provided by the customer
• A package refused by the customer
• An unclaimed package
• A package forwarded after delivery
• Theft occurring after confirmed delivery
• Damage caused after delivery
• Improper handling or storage by the customer
• A claim submitted without sufficient evidence
• A claim submitted outside the applicable reporting period

9. Delivery Estimates and Carrier Delays

All delivery dates are estimates unless a specific carrier service expressly provides a delivery guarantee.

Amino Hood is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holiday shipping volume
• Transportation interruptions
• Labor disruptions
• Incorrect or incomplete addresses
• Remote delivery locations
• Security inspections
• Government or regulatory actions
• Events of force majeure

A carrier delay does not automatically qualify an order for cancellation, refund, or replacement.

We may assist with a carrier inquiry when appropriate, but we cannot control the carrier’s delivery process after the package has been accepted.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please confirm:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number
• Email address

Address-change requests must be submitted as soon as possible.

Amino Hood cannot guarantee that an address can be changed after an order has entered fulfillment.

Orders cannot be modified after they have been transferred to the carrier.

Amino Hood is not responsible for delays, failed deliveries, lost packages, or additional shipping charges caused by inaccurate or incomplete information provided by the customer.

11. Packages Marked as Delivered

When tracking shows that a package has been delivered but the customer cannot locate it, the customer should:

1. Confirm that the shipping address on the order is correct.
2. Check mailboxes, porches, entrances, side doors, parcel lockers, reception areas, and other delivery locations.
3. Ask household members, neighbors, reception staff, or building personnel whether they accepted the package.
4. Allow up to 24 hours, as some carriers may record delivery shortly before the package is physically delivered.
5. Contact the carrier and request available delivery information.

After completing these steps, the customer may report the issue to Amino Hood.

Claims involving packages marked as delivered are reviewed individually and do not automatically qualify for refund or replacement.

12. Lost Packages

A package may be considered lost when:

• The carrier confirms that the package has been lost, or
• Tracking has stopped updating beyond the carrier’s reasonable investigation period

Customers must cooperate with any carrier or shipment-protection investigation.

Depending on the results of the review, Amino Hood may provide:

• A one-time replacement
• Store credit
• A refund for the affected item
• Continued assistance with the carrier investigation

Fraudulent, duplicate, unverifiable, or incomplete claims may be denied.

13. Damaged, Incorrect, or Incomplete Orders

If an order arrives damaged, incomplete, opened, leaking, or incorrect, the customer must report the issue within 7 calendar days after delivery.

The claim should include:

• Full name
• Order number
• A description of the issue
• Clear photographs of the affected product
• Clear photographs of the product label and seal
• Clear photographs of the internal packaging
• Clear photographs of the external shipping box
• A photograph of the shipping label
• A photograph showing all items received when an item is missing or incorrect

Do not discard the product, packaging, shipping box, or label until the claim has been reviewed.

After verification, Amino Hood may issue a one-time replacement, store credit, partial refund, or refund for the affected item, depending on the circumstances and product availability.

14. Order Cancellations and Modifications

Cancellation and modification requests must be submitted as soon as possible.

Amino Hood cannot guarantee that an order can be canceled or changed after it has been submitted.

An order cannot be canceled or modified after it has:

• Entered fulfillment
• Been packed
• Received active tracking information
• Been transferred to the carrier

15. Contact

Questions about shipping, tracking, or delivery issues may be directed to Amino Hood.

Dedicated customer-support contact information will be added to this section before the store begins accepting customer orders.