Returns & Refunds
Damage Protection for Eligible Order Issues
Due to the nature of research materials and the importance of maintaining product integrity, Amino Hood does not offer general returns for change of mind, accidental orders, dissatisfaction, or products that have been opened, altered, used, or reconstituted.
We will review properly documented claims involving products that arrive damaged, defective, incomplete, or incorrect.
Document, Submit, and Review
Document the Issue
Photograph the affected product, label, seal, internal packaging, external box, and shipping label as soon as the issue is discovered.
Submit the Claim
Send the required information within seven calendar days after the carrier records the package as delivered.
Review and Resolution
After verification, Amino Hood may provide a replacement, store credit, partial refund, or refund of the affected item, as appropriate.
Claim Reporting Period
Any shipping-damage, defective-product, missing-item, or incorrect-item claim must be submitted within seven calendar days after the carrier records the package as delivered.
Claims submitted after this period may be denied.
Customers should inspect all products and packaging promptly upon delivery.
Eligible Claims
A claim may be eligible for review when:
Eligibility does not guarantee an automatic refund or replacement. All claims are subject to documentation, verification, inventory availability, and fraud review.
Items Not Eligible for Return, Refund, or Replacement
Except where required by law, we do not provide returns, refunds, or replacements for:
Certificates of Analysis and product specifications describe testing or product characteristics at the time stated. They do not guarantee a particular experimental result.
Required Claim Documentation
To submit a claim, provide:
Videos or additional photographs may be requested when necessary to complete the review.
Do not discard the product or packaging until the claim has been resolved.
How to Submit a Claim
Send the required information to the Amino Hood customer support email listed in Section 14 of this policy.
Suggested email subject:
Incomplete claims may take longer to review or may be denied when the issue cannot be verified.
Claim Review
Complete claims are normally reviewed within 1–3 business days.
Review time may be longer when we need:
Submitting a claim does not guarantee approval.
Available Resolutions
For an approved claim, Amino Hood may choose an appropriate resolution, including:
The resolution will be based on the nature of the issue, available inventory, documentation, applicable law, and other relevant circumstances.
Unless otherwise required by law, no more than one replacement will be issued for the same affected product in an order.
Replacement Shipments
Approved replacements will be sent to the original shipping address unless Amino Hood approves a different address in writing.
The replacement shipping method may differ from the original shipping method.
A replacement shipment does not restart or extend the original claim period for unrelated items in the order.
Refund Processing
Approved refunds are issued to the original payment method whenever possible.
After a refund is approved, it may take approximately 5–10 business days for the bank or payment provider to post the credit. Amino Hood does not control financial-institution processing times.
Original shipping charges are non-refundable unless:
Order Cancellations and Modifications
Cancellation or modification requests must be submitted as soon as possible. We cannot guarantee that an order can be canceled or changed after it has been placed.
Orders cannot be canceled or modified after they have:
If a cancellation is approved before fulfillment, the payment will be refunded to the original payment method.
Payment-processing or transaction fees may be deducted only where permitted by law and clearly disclosed.
Unauthorized Returns
Do not mail products back without written authorization.
Because of product-integrity and chain-of-custody requirements, unauthorized returns may be refused, destroyed, or returned to the sender.
Sending a product back without authorization does not guarantee a refund.
The customer may be responsible for unauthorized return-shipping costs.
Chargebacks and Payment Disputes
Customers should contact Amino Hood and allow us a reasonable opportunity to review an order issue before initiating a payment dispute.
Fraudulent chargebacks, false claims, duplicate claims, altered evidence, or abuse of this policy may result in:
Nothing in this section limits any non-waivable consumer right.
Research-Use Requirement
All products are sold strictly for lawful research and laboratory use.
Amino Hood is not responsible for product damage, contamination, degradation, or loss resulting from improper storage, improper handling, reconstitution, administration, consumption, or any use inconsistent with the product’s intended research purpose.
Contact Information
Returns, replacements, refunds, and order claims may be directed to the contact information below.